<div dir="ltr"><div class="inboxEmptyHack"></div>Gosh that was mega helpful, thanks for taking the time on that Dave.<input name="virtru-metadata" type="hidden" value="{"email-policy":{"state":"closed","expirationUnit":"days","disableCopyPaste":false,"disablePrint":false,"disableForwarding":false,"expires":false,"isManaged":false},"attachments":{}}"><div><br></div><div>Right, that's been amended as per, but still wasn't working. </div><div><br></div><div>However I *did* find that (with the help of an xml verifier) that my remove tag didn't end correctly. I've changed that now, but it was checking out that local log file that steered me right to it, so thanks again hugely for that too! </div><div><br></div><div>Just so I know I understand then (sorry if this has been painful everyone!) the .xml file for the package itself (eg msoffice.xml, chrome.xml) I can call anything at all. What matters is, in the file itself, the <package></package> section has the id=boris SO LONG AS in profiles.xml I've a section under the relevant OU for <package package-id="boris" /></div><div><br></div><div>I *think* I'm there now. Thanks much to everyone!</div><div><br></div><div>J</div><div class="gmail_extra" style="display:block"><br><div class="gmail_quote">On 27 November 2017 at 14:34, Dave Evans <span dir="ltr"><<a href="mailto:dave.evans@goodness.co.uk" target="_blank">dave.evans@goodness.co.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
James: just to be clear<br>
and you may have got it working by now as others have commented, but
the explanation may help<br>
you say in the title:<span class=""><br>
""Database Inconsistency: Package with ID x does not exist..." But
it Does Exist"<br></span>
it doesn't exist, hence the error :-)<br>
<br>
you have defined in your profile that a package called
"claroreadse7" should be installed<br>
I'm guessing that you have created a file called "claroreadse7.xml"<br>
in that file you have created a package definition with an id of
"ClaroReadSE7.2.38"<br>
<br>
first of all WPKG is blind to the filename of the .xml files, you
could have called it boris.xml and it would have worked just as well
(or badly)<br>
WPKG reads all the contents of all the .xml files it can find, and
puts them all together, the filenames themselves are not important.<br>
there are only two things which need to line up:<br>
* the name you called it in the profile.xml file (or a file in
the /profiles folder)<br>
* and the id in a package definition<br>
so if you've called it "claroreadse7" in your profiles file:<br>
then your package needs to start:<br>
<br>
<package <br>
id="claroreadse7"<span class=""><br>
name="ClaroReadSE7.2.38"<br>
revision="1"<br>
reboot="false"<br>
priority="10"><br>
<br></span>
I'm not sure if the package ID is case sensitive but I always
preserve the case - just in case.<br>
the above should get your package working<br>
<br>
even better style might be this:<br>
<package<br>
id="claroreadse7"<br>
name="ClaroReadSE"<br>
revision="%version%"<br>
reboot="false"<br>
priority="10"><br>
<br>
<variable name="version" value="7.2.38" /> <br>
<br>
then you just need to update the version line when there's a new
version to deploy, and everything just works.<br>
the "name" is just a description, useful in reports.<br>
<br>
by default I believe WPKG should be creating a log file in SYSTEM's
%temp% (probably c:\windows\temp) which you can inspect.<br>
if you find and amend this line in config.xml you can force it to
create the log file in the root of c:\ on each system<br>
<br>
<param name='log_file_path' value='%SystemDrive%' /><br>
<br>
the file will likely be called wpkg-[HOSTNAME].log<br>
<br>
Happy wpkg-ing<span class="HOEnZb"><font color="#888888"><br>
<br>
Dave</font></span><div><div class="h5"><br>
<pre class="m_-5958960890418320005moz-signature" cols="72"></pre>
<div class="m_-5958960890418320005moz-cite-prefix">On 27/11/2017 14:04, Paul McGrath
wrote:<br>
</div>
</div></div><blockquote type="cite"><div><div class="h5">
<div class="m_-5958960890418320005WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">You’ve
named it ‘</span> <package id="ClaroReadSE7.2.<wbr>38" but
it is referenced in the error as ‘claroreadse7’<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Lose the .2.38 from the package id in both
the package and profile xml<u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US"> wpkg-users
[<a class="m_-5958960890418320005moz-txt-link-freetext" href="mailto:wpkg-users-bounces@lists.wpkg.org" target="_blank">mailto:wpkg-users-bounces@<wbr>lists.wpkg.org</a>]
<b>On Behalf Of </b>James Arnold<br>
<b>Sent:</b> 27 November 2017 13:59<br>
<b>To:</b> <a class="m_-5958960890418320005moz-txt-link-abbreviated" href="mailto:wpkg-users@lists.wpkg.org" target="_blank">wpkg-users@lists.wpkg.org</a><br>
<b>Subject:</b> Re: [wpkg-users] "Database Inconsistency:
Package with ID x does not exist..." But it Does Exist<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Thanks Ulli and Paul!<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Okay, I've changed those fields above,
still not getting it installed though. <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Yes it's in the correct position/OU and
defined in profiles.xml<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Same message in client's
AppLog: Database inconsistency: Package with ID
'claroreadse7' does not exist within the package database
or the local settings file. Please contact your system
administrator!<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Cheers both again,<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">J<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">On 27 November 2017 at 13:17, James
Arnold <<a href="mailto:james@longhill.org.uk" target="_blank">james@longhill.org.uk</a>>
wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<div>
<div>
<p class="MsoNormal">Hello everyone,<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">First off, to whoever's
reading, thanks loads for the work on wpkg! Just
getting to grips with a system I've inherited at
the moment and I've hit a snag. Please be gentle!<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Okay, client deploys all
historic packages except for the new one I've just
done. That's "claroreadse7.xml" below:<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<div>
<p class="MsoNormal"><?xml version="1.0"
encoding="UTF-8"?><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><packages><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"> <package <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">id="ClaroReadSE7.2.38"<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">
name="ClaroReadSE7.2.38"<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> revision="1"<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> reboot="false"<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> priority="10"><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><check type="file"
condition="exists" path="C:\Program Files
(x86)\Claro Software\ClaroRead SE\ClaroUp.exe"
/><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <!-- <install
cmd="%SOFTWARE%\ClaroReadSE7\<wbr>claro.bat" />
--><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><install cmd='msiexec.exe
/qn /i
"%SOFTWARE%\ClaroReadSE7\01\<wbr>ClaroReadSE-7.2.38-auth\<wbr>ClaroReadSE-engb-7.2.38-auth-<wbr>X.msi"
LICENCEKEY=xxxx-xxxx-xxxx-<wbr>xxxx-xxxx /passive
/norestart' /><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><install cmd='msiexec.exe
/qn /i
"%SOFTWARE%\ClaroReadSE7\01\<wbr>ClaroReadSE-7.2.38-auth\VA25-<wbr>BritishEnglish-Serena.msi"
/passive /norestart' /><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><!-- <upgrade
cmd="%SOFTWARE%\ClaroReadSE7\<wbr>claro.bat >
c:\clarobatupgrade.log" /> --><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><remove cmd='msiexec.exe
/qn /x
"%SOFTWARE%\ClaroReadSE7\01\<wbr>ClaroReadSE-7.2.38-auth\<wbr>ClaroReadSE-engb-7.2.38-auth-<wbr>X.msi"
/passive /norestart' /><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><exit code="0"/><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><exit code="2"/><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"></remove><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> </package><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">This doesn't install on my
test client, which (in AppLog) complains of
"Database inconsistency: Package with ID
'claroreadse7' does not exist within the package
database or the local settings file. Please
contact your system administrator!"<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">But there is 100% certainly a
"claroreadse7.xml" in the packages folder with
the rest of the packages, with the same rights
as all the other .xml files in there.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Anyone see what I'm doing
wrong? Thanks for any and all help! :)<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"></packages><u></u><u></u></p>
</div>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal">-- <u></u><u></u></p>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#000099">James
Arnold - Network Manager</span></b><u></u><u></u></p>
<div>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#000099">Longhill
High School</span></b><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#000099">Falmer
Road</span></b><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#000099">Rottingdean</span></b><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#000099">East
Sussex</span></b><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#000099">BN2
7FR</span></b><u></u><u></u></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<fieldset class="m_-5958960890418320005mimeAttachmentHeader"></fieldset>
<br>
</div></div><span class=""><pre>------------------------------<wbr>---
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</div>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><font size="1" face="arial, helvetica, sans-serif" color="#000099"><b>James Arnold - Network Manager</b></font><div><font size="1" face="arial, helvetica, sans-serif" color="#000099"><b>Longhill High School</b></font></div><div><font size="1" face="arial, helvetica, sans-serif" color="#000099"><b>Falmer Road</b></font></div><div><font size="1" face="arial, helvetica, sans-serif" color="#000099"><b>Rottingdean</b></font></div><div><font size="1" face="arial, helvetica, sans-serif" color="#000099"><b>East Sussex</b></font></div><div><font size="1" face="arial, helvetica, sans-serif" color="#000099"><b>BN2 7FR</b></font></div></div></div></div></div>
</div></div>