[wpkg-users] Advice on remote assistance program to deploy

Daniel Berteaud daniel at firewall-services.com
Mon Oct 1 11:25:51 CEST 2012

Le 01/10/2012 10:52, Marco Cunico a écrit :
> Hi,
> we are currently deploying WPKG on around 100 desktops (with wpkg-gp) 
> and we'd like to have your suggestions on which program you use to 
> give remote assistance to your managed desktops. We are looking on 
> something like teamviewer/ammyy that could work with UAC and there the 
> user asking support in not an administrator of the computer. The ideal 
> solution would support linux as an "operator OS" as most of our IT 
> staff is on Linux. We've seen UltraVNC and all his "plugins" like DC 
> or helpware but we'd like to hear your opinion

We use TightVNC here, it's working on Win XP, Vista, 2003 Server, 2000 
Server, and 7 (probably on other version too, but we've successfully 
used it on all these versions).
We always connect to this VNC server using various Linux client (Fedora, 
Arch, Ubuntu etc...). My favourite VNC client for Linux is remmina, but 
vinagre and tigervnc also works great. We don't use reverse connections 
thought (the IT crew always initiate the connection throught an SSH 
tunnel when we're not in the client's network, remmina create the tunnel 
for you, which is why I like it)

Here's our package definition for TightVNC: 

You just have to manuelly install it on one desktop, configure it like 
you want (especially the passwords), then, save the settings in a file 
named tightvnc.reg (in the same directory than the installer).

Regards, Daniel

> Thanks
> -- 
> Marco Cunico
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Daniel Berteaud
Société de Services en Logiciels Libres
Technopôle Montesquieu
Tel : 05 56 64 15 32
Fax : 05 56 64 15 32
Web : http://www.firewall-services.com

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