[wpkg-users] Why VNC and not remote desktop? (was: Advice on remote assistance program to deploy)

[heiko.helmle at horiba.com]

> i would like to know why you install another program on windows if you
> have RemoteDesktop on windows and an excelente client on linux?
> 
> I've made a special CD for installing XP, and it set's by default the
> remote access option. I combine it plus Wake on Lan capabilities and
> works great here...
> 

* For you to login to XP via RDP it requires the user in front of the PC 
to log out. 
* During your session the user will only see the login screen.

This means 
- you can't troubleshoot a user problem with the user showing you what 
went wrong
- you dismiss possible error screens that you were supposed to look at 
(not every user is able to mail you a screenshot - especially if mail 
isn't working )

I know there's "remote assistance" available via the windows help menu - 
we tried that (because it's free!) but though it works pretty well once 
established, most times establishing the connection fails. And for 
non-expert users, it's still a bit complicated.

We used UltraVNCs "QuickSupport" tool for quite a while, but that needs a 
ton of bandwidth and crashes a lot. Now we're a happy TeamViewer customer. 
It just works, that's really really cool.

Best Regards
        Heiko
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